Legal operations: The present’s wave, not just the future

Legal operations: The present’s wave, not just the future

According to the Global Legal Department Benchmarking Survey 2021 Report by KPMG International, top priorities for legal professionals in the coming years are information extraction from documents (55%), document automation (54%), and data analytics (45%).

Legal operations, once a novelty invented by a select few corporate visionaries, are becoming increasingly widespread. Initially only used by major legal departments, its advantages are now being embraced by more mid-sized and even smaller legal departments.
To help our legal departments function at their highest level of effectiveness, we are steadily adding a variety of legal operations solutions. There are technologies available to support the burgeoning growth of this now-important component of corporate legal departments, ranging from workflow automation to automate repetitive manual processes to legal hold solutions that give you end-to-end management of a legal hold process in a defensible, consistent, and reportable manner.

The fundamentals of the well-validated legal service that we offer are as follows:

  • Strategic planning, particularly in collaboration with the General Counsel
  • Financial planning, both internal and with outside counsel and vendors
  • Operational/analytics, such as e-discovery and staffing
  • Technology, including rolling out and implementing new technologies throughout the department.
  • Introduce Automation & Standardize Processes
  • Improve Productivity and Profitability

Legal Operations will standardize and automate repetitive tasks across the board. Automation is key to freeing up valuable time for your employees to spend on tasks that yield a higher return.


Legal Operations optimizes law firm performance to ensure that you’re getting the maximum value possible for your money. All of these factors work together to increase your organization’s productivity levels and bottom-line profit. Kaizen estimates that a whopping 23% of the work done by lawyers today can be automated by outsourcing technology.
Beyond calculating departmental (or even corporate-wide) cost reductions, a Legal Operations team’s genuine worth and influence must also be taken into account. The capacity to increase connections between business units like finance, human resources, and information technology is one of the most significant advantages that cannot be measured.

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